Huntington BankComplaints and Reviews

Submit ›
or
1.6 Based on 53 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Absoluetly nothing 3
    • Them in the begining 2
    • Try to help you but state they dont have time or staff 1
  • Customers don't like
    • Mortgage company 3
    • Rude call center supervisor 3
    • Unacceptable posting times 3
Advanced
search
loading...
More Less

Customer service people horribly rude and dumb! No help when someone using my address for loans and accounts and they NEVER lived here. One hung up on me after yelling at me when I had to explain what fraud was! Add comment

I work in the industry and have dealt with Huntington Mortgage numerous times and each transaction has been a nightmare. First - they're slow and the technology is awful. Loan officers/processors do not have the ability to create an encrypted shared document thread where third parties (title company) can upload the requested documents, and yet their firewall blocks my encryption (which is mandated due to CFBP) so I end up either faxing 30 to 40... Read more

Was this review helpful? 0 1

I am a first time home buyer whom has been banking with Huntington for quite some time. Getting a home loan thru Huntington has been the worse experience of my life. The Mortgage officers do not return calls,do not offer any assistance with the buying process. I was told to physically get bank statements and fax them to my mortgage guy. "I Bank With You!!" What are we talking about. I was searching for insurances companies on my own, just... Read more

Was this review helpful? 1 0

Stay away! Started 5 weeks ago and they can't make closing date. They want a condo association to increase their insurance even though I've covered it. They need pictures from my realtor; they're on the listing! They want the value of all decorations! It's an $108,000 condo! How hard can it be? I own 7 houses and have never dealt with such incompetence. Add comment

love your bank....HOWEVER, EVERYTIME I TRY TO SIGN ON, ON LINE, I AM FORCED TO CHANGE MY PASSWORD, EVERY SINGLE TIME. WHEN I CALL YOUR CUSTOMER SERVICE, I'M ACCUSED OF PUTTING IN THE WRONG PASSWORD AND IF I DON'T AGREE, THEY HANG UP ON ME, JUST LIKE THIS MORNING, AGAIN !!!!! I NEED TO CLOSE MY ACCOUNT. I BANK AT REED RD IN COLUMBUS OHIO, I LIVE IN UPPER ARLINGTON, I'VE DISCUSSED THIS WITH MANY OF MY FRIENDS AND THEY AGREE, I NEED TO BANK... Read more

Was this review helpful? 1 1

Huntington Bank will manipulate your transactions to create overdrafts. Their software is designed to be opportunistic and maximize fees. I was charged $175.00 in fees. They deliberately held an ach deposit an extra day in order to create fees. This is egregious and shameful. Don't bother requesting a refund, they refuse. Someday, this bank will have to answer for its abusive actions. Read more

Was this review helpful? 2 0

We have had overdraft protection for 6 years. Huntington has notified us when we we overdrawn so we could correct it. Recently, we were overdrawn, we received no notice and we were charged to an overdraft. When I call customer service the agent stated that it must have been a computer algorithm. Sorry, we can't help you mr. customer. I asked to speak to the agent's boss, who wasn't in. I asked to have her call me tomorrow. Oh, she doesn't... Read more

Was this review helpful? 1 0

They closed all of my accounts including my son's savings accounts and sent me a letter that just says time to time they decide to end relationships with certain customers. Called the 800 number...the girl just said we have the right to close any account for any reason. That's it...no other explanation. I was given 1 week notice via certified letter....hardly enough time to open an account somewhere else, order checks, fill out change of bank... Read more

Was this review helpful? 1 0

Our mortgage loan was bought but Ohio bank at that time Huntington Bank continues to be Bill and threathens us for over 5000 stating when loan was bought out this amount was still our responsibility!! Our house was in an active foreclosure due to health reasons and several hospitalizations.. I still pay for the PMP Insurance have had our loan for 20 years I can't get help from customer service u have names of all I spoke with as a consumer you... Read more

Was this review helpful? 1 0

When I lived in the same area as their headquarters - Columbus, Ohio - I had a number of their deposit accounts (savings, checking, money market), all of which were okay. The online experience was good, and the branches had helpful people for these products. I never made the move into investments because the fees were way too high. I had to waste time getting an appointment with an investment banker to find this out, since no one in the retail... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Huntington Bank.
Filing a new complaint about
×