Huntington BankComplaints and Reviews

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  • Customers like
    • Absoluetly nothing 6
    • Them in the begining 3
    • Try to help you but state they dont have time or staff 2
  • Customers don't like
    • Takes days for a return call 4
    • Rude call center supervisor 3
    • Unacceptable posting times 3
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love your bank....HOWEVER, EVERYTIME I TRY TO SIGN ON, ON LINE, I AM FORCED TO CHANGE MY PASSWORD, EVERY SINGLE TIME. WHEN I CALL YOUR CUSTOMER SERVICE, I'M ACCUSED OF PUTTING IN THE WRONG PASSWORD AND IF I DON'T AGREE, THEY HANG UP ON ME, JUST LIKE THIS MORNING, AGAIN !!!!! I NEED TO CLOSE MY ACCOUNT. I BANK AT REED RD IN COLUMBUS OHIO, I LIVE IN UPPER ARLINGTON, I'VE DISCUSSED THIS WITH MANY OF MY FRIENDS AND THEY AGREE, I NEED TO BANK SOMEWHERE ELSE. ALSO IT HAS CHANGED MY LOCATION TO MY FIANCE'S HOME IN BEXLEY OHIO. THAT IS NOT WHERE I DO... Read more

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Huntington Bank will manipulate your transactions to create overdrafts. Their software is designed to be opportunistic and maximize fees. I was charged $175.00 in fees. They deliberately held an ach deposit an extra day in order to create fees. This is egregious and shameful. Don't bother requesting a refund, they refuse. Someday, this bank will have to answer for its abusive actions. Add comment

We have had overdraft protection for 6 years. Huntington has notified us when we we overdrawn so we could correct it. Recently, we were overdrawn, we received no notice and we were charged to an overdraft. When I call customer service the agent stated that it must have been a computer algorithm. Sorry, we can't help you mr. customer. I asked to speak to the agent's boss, who wasn't in. I asked to have her call me tomorrow. Oh, she doesn't call out and speak with customers. So much for customer service and taking care of loyal... Read more

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They closed all of my accounts including my son's savings accounts and sent me a letter that just says time to time they decide to end relationships with certain customers. Called the 800 number...the girl just said we have the right to close any account for any reason. That's it...no other explanation. I was given 1 week notice via certified letter....hardly enough time to open an account somewhere else, order checks, fill out change of bank form for auto withdrawals, etc. Horrible Bank...would not recommend them to anyone. Apparently... Read more

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Our mortgage loan was bought but Ohio bank at that time Huntington Bank continues to be Bill and threathens us for over 5000 stating when loan was bought out this amount was still our responsibility!! Our house was in an active foreclosure due to health reasons and several hospitalizations.. I still pay for the PMP Insurance have had our loan for 20 years I can't get help from customer service u have names of all I spoke with as a consumer you bought the loan from Ohio bAnk not our fault that you were not paid correctly I did not ask for this... Read more

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When I lived in the same area as their headquarters - Columbus, Ohio - I had a number of their deposit accounts (savings, checking, money market), all of which were okay. The online experience was good, and the branches had helpful people for these products. I never made the move into investments because the fees were way too high. I had to waste time getting an appointment with an investment banker to find this out, since no one in the retail branch could answer the simple question of how much they charge annually for a brokerage account. I... Read more

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I've worked in customer service for the past 20 years of my life and I can honestly say that this is by far THE WORST customer service call center I have EVER come into contact with. I requested a stop payment be done and it was not processed correctly TWICE. The first time the rep pulled up the last charge which was a manual payment so it was through a credit card, but the merchant usually takes it out automatically. It's cheaper if I have them do it this way so I just do a stop payment and make the payment myself when I have the funds... Read more

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Sad to say that you have try to say that I tried to defraud you out of 400.00 after five years and being a small black business female I find that you have decided that my business is so bad that I would try to use my card with overdraft protection and than say it was lost or even worse that my granddaughter would do the same please be advised that my granddaughter does not have to steal from me or you we are proud black people and stand on the law of no good comes from a bad deed so three accounts closed today and the rest tomorrow your not... Read more

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I had always had bad experiences with Huntington. But, the one thing to push me over the edge was their call center in Ohio. It was a holiday and I looked online to see my bank account was in the negative. Being that my local branch was closed I had no choice but to call the number on the back of my debit card and try to get this straightened out. After going around and around with the call center representative I was told by him "Will you stop calling the deposit you made your money? It's not your money. Think of me as your friend that loans... Read more

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I work in the Polaris Oh area and have gone to the Huntington Bank in the Polaris Giant Eagle #6503 to do some banking. The past two times, there is a male employee that works over the lunch time hours who is completely clueless. I received an escrow acct refund check which I wanted deposited into my checking acct. He was actually depositing it into my mortgage acct. I caught him processing it wrong and he told me he was still asleep. Really? The other time, he harassed me to talk to a sales rep about refinancing my mortgage!! I'm on... Read more

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