Huntington Bank

I had a charge to my account for $14.95 for a subscription renewal that I did not authorize. I called Huntington Bank and disputed the charge.

The customer service representative told me she was going to close my debit card. I told her I did not want my card closed, that I had my son's tuition payments and other automatic payments coming out at the beginning of the week. I explained I needed to take care of all the auto payments before my card was closed. She assured me my card would not be closed and, I reconfirmed this with her.

Of course, my card was closed, payments bounced out and when I called Huntington Bank a supervisor told me once a credit was issued, my debit card would automatically be closed out and this should have been explained to me. It was not, and my payments for several businesses were rejected, causing a lot of frustration and embarrassment. If that is their bank policy, I completely understand but, when you are assured that your debit card will not be closed, and it was. Then you either being lied to or a bank employee is completely incompetent and should not be in that position.

You need to be able to trust that your account is safe with professionals you can trust. I used to trust Huntington Bank now I no longer do. I work in real estate, and I close mortgages with Huntington Bank all the time.

I would not recommend this bank anymore, for banking or mortgages. In my opinion you cannot trust what they are telling you.

I went to Huntington Bank on 493 Torrence Ave Calumet City, IL60409 to make deposit I give my checks to Patricia Alvar Banker, I give her my ID and my Bank Card, she gives me the receipt. When I check the receipt, my balance was incorrect I ask her to check everything and she told me that is correct balance I was scared that someone stole my money, I come home and check my account.

The balance was correct not like on receipt when I check the receipt and my account nr. the nr on receipt was totally different. I come back to bank and find out that she the posit my money to totally different account which was not my. she was very rude no explanation or apology.

I need wait so manager can fix this problem.

Also is not her first mistake. She should not work in the bank she is very irresponsible person.

I secured a Home Equity Loan with Genisys Credit Union in November 2023. The amount billed monthly is "PULLED Automatically" from my Huntington Checking Account on the 3rd of each month.

This arrangement was configured with Genisys Credit Union, which is faster and easier than through the standard "Bill Pay" process, since it poses a significant delay internally with their process. Genisys Credit Union has indicated on my Home Equity Loan Account as Pass Due. However, probability is high that the automatic withdraw for Genesis Credit Union will be released on Monday 2/5/2024, when the bill is actually due on 2/3/2024, (Saturday). This has been an ongoing problem with Huntington Bank internal process, (typical for some business models in delaying paying out bills to reflect their "Cash On Hand" amounts by 1-5 days).

With other automatic bill paying, (electronic transactions), Huntington delays reflecting to "POSTING" vs "PENDING", sometimes by 4 to 5 days. This is NOT a dependable method to manage accounting processes.

When asking the Branch Manager, or Staff, they simply say, "THERE'S NOTHING WE CAN DO, IT'S Corporate that controls that. Therefore, all indications are Huntington Bank is NOT a reliable banking institution and I will be soon, closing my Huntington Bank Accounts.ontd

My account settings are set to not allow a charge if I have no funds to cover it. Twice in one week, I have had to call customer service to have a stop payment on the same charge.

I must say the customer service representative was courteous and knowledgeable, but it kept happening.

Like many, I resent my customer service call to be fielded in a foreign country.

Another way the bank increases its big profits by farming out to people who only get paid nickels and dimes compared to American workers.

I love the employees at my local branch, but that is all. It was much better when it was TCF Bank.

As soon as I can, I am moving to a local Credit Union.

A payment was made through bill pay. The payee is still billing me.

The payment went out 8/22 $14.30. I have made 4 phone calls and no one seems to know how to assist me. I was told to get a fax number so Huntington could fax proof of payment to the payee. When I called back with the fax number I was told Huntington does not do that.

How can I get proof of payment to the payee? I am about ready to switch banks. I have been a customer through all the name changes etc. since 1989.

This is ridiculous. Huntington needs to spend some time training employees in customer service.

I called and asked to speak to a supervisor. She told me that I have to give the payee a copy of my bank statement to the payee. How does that prove anything to them?

It shows the money went out of my account. It doesn't prove that Huntington actually sent it. I was advised that there is no confirmation I can send to the payee.

I would like to write a letter to the editor of the Pittsburgh Post Gazette to advise people that your bank posts charges to customers accounts, but cannot verify that the payment was actually sent. Why isn't there some type of transaction code or confirmation I can show the payee?

It appears Huntington can just say they send money out and not know where it goes. The public needs to know this.

Please explain this practice.

Denise Connor

412-445-****

Account # will be provided if someone calls me. I don't know how secure this email is.

SI scheduled 3 car payments for October, November and December each for $504.45. They debited my credit union account for all 3 in October.

I immediately called them and suggested they electronically refund the 2 payments they erroneously deducted. Well, despite the fact they can deduct electronically they cant refund electronically. They can only send a check through USPS. Its been close to a month now and no refund check.

Even after numerous calls, hour on the phone, Im still getting the old, The check is in the mail excuse. They have deducted the two erroneous payments as though theyve been refunded.

Now I have to make yet another $504.45 payment so my November payment is not late. These people are outright thieves.

Accidentally made a prepayment on my standby cash instead of paying the past due amount. I made it after 5:00 p.m.

when I went to cancel it immediately I wasn't able to because apparently you can't cancel a transaction after 5 pm... I then called customer service immediately and they declined to help me. They said there was nothing they could do. I told them they were taking money that I needed to pay other bills and that I would be in trouble without that money because it wasn't just a little.

I'm a single mother. It was 136 compared to 43 I was met with nothing but hostility and attitude and no help at all. They basically just told me to go *** myself. Am I wrong in thinking that it is a critical error to let a payment that can't be cancelled after 5 that day to still be able to be put in for that day after 5?

In the cancellation terms it also states that any payment after 5 would not be able to be processed until the next day... so how exactly are you unable to cancel it?

So I in return will cancel my account with them and never go back. *** Huntington

I recently opened a checking account with this bank and shortly thereafter I received a direct deposit from my employer which brought my checking account balance to approximately $1,000. Then the morning after the direct deposit was made I received an email notification stating that my account had dropped to $42.83 and then shortly thereafter another notification came that indicated my account balance was now zero.

I then proceeded to contact the customer service department at Huntington and spoke to a girl who sounded like she was either Stoned, dumb, or both who informed me that they couldn't verify my social security number and that I needed to go to my local branch, which I did. At that time I was assured by the branch personnel who made a copy of my social security card and driver's license that the issue would be resolved and I would have access to my funds. And since it was a Friday I was glad to know this because I had plans for the weekend and needed to use my Huntington debit card. However as I write this it is Sunday night and of course I still have no funds but I just received a new notification from their worthless email notification system indicating that once again I have $42.

83 cents in my account even though the card does not work and their automated phone system indicates that I have $0 in my account. And and since it is the weekend, you cannot contact anyone at Huntington because their branches are closed, their customer service department is closed, their email does not work and their website does not provide any means by which you can leave a message for anyone there. Even their AI interactive chatbot is worthless. People say Wells Fargo is a *** bank and that may have been true once.

But I can tell you that I never had any of the problems with them that I am having with this new bank.

I may very well go back to them. At least they have 24/7 customer service.

Had a few friends take me out tonight to celebrate a milestone if mine. Mind you, I do not drink.

We went to a slots only casino in Cincinnati. About an hour after arrival I noticed my debit card was missing after I attempted purchasing a soda. 3 hours later I found said card on the complete opposite side is there building I had been at all night. Laying face up on the floor.

I attempted to login to the Huntington Mobile app to make sure there were no unauthorized charges. The app is down. I tried calling 24/7 customer support. They decided they weren't working tonight before they are making "upgrades" for their customers.

I have no way of checking my account for fraud. No idea how much is in my account. I tried the online chat. They disconnected me.

Twice. I've only been with Huntington for a few months now for my personal checking and I'm already regretting it. I have an awful feeling my card was picked up off the counter and used without my authorization. And no one from Huntington will talk to me.

Hopefully I'm wrong and nothing was stolen. But let's be real. I was at a casino, which I never go to, and some people there obviously have gambling problems. I have an awful feeling I was robbed and I'm going to get sick holding the bill.

Huntington employees have no urgency to help me. I'm reading two kids alone and cannot afford to bank with an institution like this. They simply don't care. Biggest mistake I made was leaving chase bank.

They always covered fraud immediately and take it very seriously. Hopefully I'm wrong and Huntington does too and helps me sort this out. I'm just not getting that impression. HUNTINGTON!

PLEASE HELP ME!!!

I LET YOU HOLD MY MONEY TO LOAN TO OTHERS!!! YOU WORK FOR ME, NOT THE OTHER WAY AROUND!!