Huntington Bank Complaints and Reviews

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  • Customers like
    • 24 hour grace1
  • Customers don't like
    • Slow service2
    • Rude call center supervisor2
    • Mortgage company1

They let you go under 5$ until they charge you overdraft fee but i have overdraft so i get paid on a friday and did overdraft the day before but they dont tell you they get you for 25$ extended fee they count the - 4.99 that was not in the red five days ago until the day befor i get paid i was in the minus so they count that five consective days of overdraft Add comment

  • Jun 30
  • Banks
  • Reynoldsburg, Ohio
  • Safe Deposit Box
  • 8
  • REVIEW RATING 5/5

Where do I start? I was supposed to have a safety deposit box; the key broke in the boxes lock (luckily the employee was unlocking it not me). I checked back the next day as I said, they said the tech hadn't been there, repeat several days later, several weeks later. Then they said I no longer had a box there. After three years, they mailed me a key with a nasty later saying they wouldn't hold... Read more

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  • Jun 29
  • Banks
  • Northville, Michigan
  • Probate Department
  • 10
  • REVIEW RATING 4/5

I just had the rudest "customer service" representative experience ever when dealing with the Probate Department in Columbus, OH. The representative, Mike Mantilla, was very angry, and just short of shouting at me as he tried to convey that I needed to call a local branch. When I tried to explain the issue at hand, his voice raised even more in reply. Finally, after two minutes of being abused by... Read more

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Hungtington banks customer service call center is the worst. They don't offer any empathy for their mistakes or apologize. They are extremely rude. I used to refer customers to them, now I urge them to bank else where. If you want great customer service Huntington is not the bank to choose. Add comment

  • Jun 26
  • Banks
  • Columbiana, Ohio
  • Insurance Claim
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Huntington bank took my 27,000.00 insurance claim check and they will not release it. They have stalled, not returned phone calls, not returned emails and just ignored us. After threatening legal action, they only released half the money. Now, once again i am being ignored and Huntington bank is holding my money hostage. I will break all ties with Huntington when this fiasco is over. Lisa... Read more

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  • Jun 17
  • Banks
  • Columbus, Ohio
  • Checking Account
  • 39
  • REVIEW RATING 3/5

I notice on 6/16/15 around 10:00pm that I had a over draft charge showing on my account. As soon as I seen this I jumped into my car and drove down to the nearest Huntington Bank which is kind of bad because the closest one to me is inside the store that I work for. I put in the amount that I had to and seen that it told it. Then the next day 06/17/15. I sign onto my Huntington account and seen... Read more

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It's happening now. Busy banking day (Friday). Four people in line - one teller. Seems to be the case repeatedly at Broad Ripple branch. Add comment

  • May 29
  • Loans and Mortgages
  • Dublin, Ohio
  • Mortgage
  • 1
  • 1
  • 81
  • REVIEW RATING 4/5

After being a customer for 20 years I thought going through Huntington Mortgage was the way to go. Meeting Mike our mortgage guy, he assured us we pre approved and should have no issues getting a loan. After scheduling my third closing day because of unscheduled appraisals,missing paperwork, paperwork that was not requested and unorganized departments. Mike, my mortgage guy would constantly... Read more

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  • May 27
  • Banks
  • Chevy Chase, Maryland
  • Promotional Card
  • 32
  • REVIEW RATING 3/5

Bad customer service... I had an issue regarding promotional card I received to open a new checking account. I couldn't online, so I walked into a branch, then I was told "I don't know about this issue, so you need to figure this out". REALLY??? and you're saying you work for the bank? So I called into customer service team, then again in 2 days because he never told me when I can even expect any... Read more

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  • May 23
  • Banks
  • Akron, Ohio
  • Checking Account
  • 31
  • REVIEW RATING 3/5

They will debit and your account and then credit it and then debit it back several times. Of course one should be keeping up with their own accounts, however I thought this was supposed to be worry-free checking. I never really know what my balance it. I started screen-shooting my mobile app to keep track of what they are doing. I truly believe it is a way from them to "trip you up" so that... Read more

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