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2.5

Huntington owns my mortgage. We went through a fire at the house and our insurance did their thing and issued a check for $107k for repairs.

I contacted Huntington to let them know and was told they would be sending a letter in the mail. Once I received the letter it detailed what items were needed so that they could issue payment to the contractors. I gathered the info and attempted to contact the number provided on the letter. No one answered so I left a message to call me back.

Didn't hear from anyone for a few days. Called back and got the answering machine again. Called back and finally spoke to the person. I wanted to set up a meeting to hand over everything since I wasn't comfortable placing a $107k check in the mail.

Was told that I have to mail it so I did. 2 weeks go by and the contractors still haven't been paid so I call the guy back and again get no answer. Got a hold of him a couple days later and he says he didn't receive our estimate, so instead of just calling or even emailing back he sat on the money for TWO weeks. Talked to the contractors who said they would send it over to him.

A few more days go by and still no money. Called him again and he said a never received it (contractors forgot to send) but still he did not call or email to let us know. I told him that I would email it and to please send an email back to let me know he received it. No response, so I called back before 5pm and got his answering machine again.

Called back early the next morning and asked him if he got it, he had to check his email and he found it. I asked how long it would be before a check was issued and he explained that they would have to send out and inspector who would contact me in 24 to 48 hours and once that was done at least another 24 to 48 before he issued a check.

All in all me and my family, which includes 2 little girls and dogs, have been delayed from moving back into our house for at least another month because Huntington has decided to do nothing. I am beyond words and extremely frustrated with how Huntington has handled our situation

Reason of review: Poor customer service.

Location: Columbia, Maryland

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